Delete your account

1. 1

   Open Account

   In the 9jaCycle app, tap Account at the bottom right. On the website, sign in and open Account.

2. 2

   Choose Delete my account

   It is the last thing on the page.

3. 3

   Confirm

   Read what will happen, then confirm. You are signed out everywhere straight away.

It cannot go through while there is an order that is still open, or a withdrawal on its way to your bank, or money left in your wallet: that money belongs to someone. You will be told which, so you can finish it first.

Lost the phone, or can’t sign in? Email soassecurelimited@gmail.com with your phone number and ask for your account to be deleted. We will check the request is yours and confirm when it is done.

• Your name, phone number, bio and profile photo
• Every saved address and your bank account for payouts
• Hearted items, your bag, saved searches and notifications
• Your unfinished listing and any delivery-area requests
• Login codes, and your number on our record of texts sent
• Items you had for sale, which come off the shop
• Every session: each phone and browser signed in as you is signed out

Your phone number is freed, so you can join again later as a new member. Encrypted backups are replaced after 30 days.

• Orders and payment records, including the delivery address an order was sent to — tax and anti-fraud law require us to keep financial records
• Messages you sent, which stay in the other person's inbox
• Reviews you wrote or received, disputes, reports and their evidence photos
• Items that were reserved or sold, as part of the order they belong to
• Photos of items you listed, off the shop, so the same pictures can be recognised if someone else tries to sell with them

These show your name as “Deleted member”. The full picture is in our privacy policy.